Evaluations now available

Two evaluations have now been completed and their executive summaries are available. They cover 1) the public non-admitted mental health services, and 2) the Mental Health Emergency Response Line/Rurallink.

In 2019, the Mental Health Commission (MHC) contracted KPMG to undertake an evaluation of publicly funded non-admitted mental health services. The purpose of the evaluation was to improve the purchasing, delivery and patient outcomes of non-admitted mental health services. The evaluation delivered a comprehensive services inventory of non-admitted mental health services and provided recommendations for future commissioning and performance measurement.

Read the Executive Summary of the public non-admitted services evaluation

Also in 2019, the MHC contracted Nexus to undertake an evaluation of the Mental Health Emergency Response Line (MHERL) and Rurallink, an emergency telephone line which provides advice for mental health consumers and their families in the community as well as practitioners to seek direction on access of services. The purpose of the evaluation was to document the current MHERL service model and objectives, and ascertain ways to improve the effectiveness and efficiency of the service. The evaluation identified eight high level recommendations regarding the current service model.

Access the Executive Summary of the MHERL and Rurallink

Work has already commenced on the recommendations, including the establishment of several working groups to progress priority actions. This work will also inform development of a Roadmap for the reform of Mental Health and Alcohol and Other Drug Community treatment and support services.