New plan for mental health emergency response

The State Government has released the Community Treatment, Support and Emergency Response (CTSER) report which sets the vision for an integrated system which supports people impacted by mental health crisis to stay connected in their communities.

The report has been informed by consultation with clinicians, people with lived experience and service providers, as well as data from previous reports, service evaluations and evidence of good practice nationally and internationally.

Four pillars have been identified that, when working together, will enable the future system to provide seamless, person-centred care: access and assessment; emergency response; community treatment and support and transition.

The State Government has developed three Reform Directions that outline the high-level approach which needs to be taken:

• Reform Direction 1: Deliver services in a more coordinated and integrated way, in partnership with others in the system.
• Reform Direction 2: Improve the accessibility and availability of community treatment and support services.
• Reform Direction 3: Establish more seamless, safe, and effective non-ED crisis responses.